About Echo International Wholesale
We are not your traditional wholesale provider. The scale of our infrastructure assets is not what makes us a great partner for your business.
It is our ability to orchestrate flexible and agile ICT solutions across the entire spectrum of your digital needs.
With offices in 8 African countries and a partner presence across 44 countries, we provide robust and reliable on-net and off-net connectivity wherever you need to be.
Everything we do is geared towards simplifying the complexity of dealing with a technology partner, by delivering the richest quality client experience possible; including in-country billing, seamless 24x7 multi-channel engagement with our client service centre, and in-country smart hands support.
Our comprehensive digital solution portfolio includes carrier connectivity, VPN and SD-WAN managed networks, hosting and cloud, security and ITaaS. Our services are underpinned by innovative and attractive SLA structures, and in the case of SLA breach on our managed networks, we will issue automated credit notes.
We are the connection that counts.
CLOUD & HOSTING
With a lack of access to reliable and redundant power sources and connectivity mediums in most countries on the African continent, the cost of companies building and maintaining an on-premise data centre is prohibitive.
With access to our multiple data centres across the continent, clients can host their critical hardware and applications in our secure and robust facilities, with multiple connectivity mediums on offer.
When ready to let go of hardware ownership and application licensing and begin the journey into the cloud, it is as easy as accessing the next layer of our digital services gateway and choosing from a wide range of scalable and flexible cloud-based services.
Whether co-located in one of our data centres or making use of our cloud solutions, our consultancy-led engagement will ensure that clients have the necessary security services in place to secure their data and network infrastructure.
Connectivity
With our on-net presence in South Africa, Mauritius, Namibia, Zambia, Ghana, Uganda, Kenya, and Tanzania and an offnet presence via our strategic partners spanning 44 countries, we will provide the most appropriate carrier medium to deliver your required business outcomes.
We have the widest carrier connectivity coverage across Africa for every requirement including:
- IP Transit
- Internet connectivity:
- Broadband
- DIA
- Last mile:
- Fibre
- Wireless
- VSAT
ITaas
Most businesses aside from large corporates do not have the luxury of an in-house CTO, CIO or IT Manager; or many other resources required to run an entire in-house IT department to service IT strategy, management, and operational responsibilities.
The increasing demand for better IT governance and the growing number of cyber risks has resulted in organisations being under increasing pressure to cope. Our offering provides you with access to skilled IT Service Management (ITSM), and IT Consulting services across the African continent.
We have a structured, process-driven approach to IT Governance that delivers a holistic service to our clients. We incorporate industry best-practices and methodologies to delivering IT Strategy, IT Management and IT Operations activities and deliver a straightforward and cost-effective service that enables you to provision exactly the amount of hardware, software, and support required, all governed by a robust service level agreement. Our innovative billing model provides cost predictability to our clients, making it easier to plan and budget in the future.
SECURITY
Our consultative approach to security services includes education and proactive assessment from which we build out custom security solutions to suit each client’s unique requirements.
Our digital services gateway allows separate security services to be delivered as an integrated Security as a Service (SECaaS) offering including any combination of the following:
- Continuous Monitoring
- Data Loss Prevention (DLP)
- Business Continuity and Disaster Recovery (BC/DR or BCDR)
- Email Security
- Antivirus Management
- Spam Filtering
- Identity and Access Management (IAM)
- Intrusion Protection
- Security Assessment
- Network Security
- Security Information and Event Management (SIEM)
- Web Security
- Vulnerability Scanning
Managed Networks - Monitoring
To get the best possible network performance, it is vital to have insight into the way that data moves around your network environment. Our resource-light network monitoring system (NMS) tracks, monitors and analyses the flow of data, alerting you to any changes in network behaviour and allowing you to optimise performance.
What happens when things go wrong?
Countries across the African continent struggle with unreliable and inconsistent power supply, which has a huge impact on network availability and therefore on performance and productivity. While most businesses have some form of UPS or generator for backup power, it is critical for the service provider as well as the client to know when a site goes down, but most critically, why. Proactive monitoring is vital so that when a site becomes unavailable, alerts are triggered that can isolate the problem and enable targeted trouble-shooting and remediation activity to take place.
Solution – the Sentinel
Linked to our NMS, the Sentinel is a unique device that measures inbound power to network equipment connected to our digital services gateway. The Sentinel enables us to offer up to 100% site availability service levels with our differentiated SuperWAN site design options.
If the Sentinel picks up that a site is down due to a power outage, an automatic alert will be sent to the NMS that the site is down, and by correlating this to the network down event, the appropriate corrective action can be taken to restore services.
Real value – automated service credits
If the site unavailability is not related to a power outage and the SLA for a site has been breached, a credit note will be automatically generated, based on the penalty percentage calculated for each site as part of the contracted network SLA. With a fully automated credit note process and system generated management reports, Service Managers and Finance resources have more time in their day to focus on proactive planning and value-adding interactions with clients.
Want to find out more about the Sentinel’s superpowers? Click here!
Managed Networks - SuperWAN
Not all business branches or user groups have the same network performance requirements, and it can be costly to over-engineer a network with a ‘one size fits all’ approach. We design ICT solutions guided by the business outcomes our clients want to achieve.
Our experienced pre-sales architects know the critical questions to ask so that your network is designed to perform optimally, and respond to the evolving needs of your business.
When you plug into our digital services gateway, you will have access to a range of software-defined managed network services, delivered across various connectivity mediums, along with a wide range of cloud, security and ITaaS offerings. We call this our SuperWAN.
Our hybrid and flexible approach enables each site to be configured with the right amount of bandwidth and appropriate types of connectivity, as well as the size and number of devices, required to deliver the appropriate service level.